Find answers to the most common questions about genuine OEM parts, vehicle compatibility, shipping, customs, returns and payments.
Quick Help
The most important information before ordering
Orders & Compatibility
Choosing the correct part for your vehicle
Yes. Send us the full VIN, the current OEM part number if available, and clear photos of the existing part. We will help review compatibility, but final confirmation may still require a dealership or qualified technician.
Please provide the 17-character VIN, vehicle model and production year, current part number, and photos of the part, connectors and labels whenever possible.
The VIN is very useful, but it may not always be sufficient because vehicles can have different equipment, software, wiring or retrofits. A current part number and photos usually allow a more accurate check.
Yes. Products shown as available are stored in our European Union warehouse and are ready for dispatch unless the listing clearly states otherwise.
Items are normally sold on a first-paid, first-served basis. Contact us before ordering if you need a short reservation or a custom payment arrangement.
Products
Condition, originality and included components
Yes. VilasParts focuses on genuine original equipment manufacturer parts for Mercedes-Benz, BMW, Porsche and other premium vehicles.
Yes, unless the listing expressly states otherwise. We use individual photos so you can review the actual condition before purchasing.
Used parts may have normal cosmetic signs of previous use, storage or handling. Please review all photos carefully because they form an important part of the product description.
Only the components shown in the photos or expressly listed in the product description are included. Decorative backgrounds, tools or unrelated objects are not included.
Many electronic modules, steering-wheel components and safety-related parts may require coding, calibration, adaptation or component-protection removal. Installation should be performed by a qualified professional.
Shipping & Delivery
Dispatch, tracking and delivery information
Orders are normally prepared and dispatched on the same or next business day after payment has been confirmed.
Depending on destination and service, we use FedEx Priority, FedEx Economy and Lithuanian Post.
Yes. Tracking information is provided after dispatch for every shipment.
Yes, we ship to most countries worldwide. Certain destinations or products may be restricted by carrier or local regulations.
Check the tracking information first. If there is no update for an unusual period, contact us with your order number and we will assist with the carrier enquiry.
Contact us immediately. If the order has not yet been dispatched, we may be able to correct it. Additional charges caused by an incorrect address or failed delivery may be charged where applicable.
Customs & Duties
Import charges for international orders
No. Orders delivered within the European Union are shipped from our EU warehouse and are not subject to import customs duties at delivery.
Possibly. Import duties, taxes and customs charges depend on the destination country and are normally the buyer’s responsibility unless DDP shipping has been agreed.
Delivered Duty Paid means applicable import duties and taxes are paid in advance so the customer should not receive additional import charges at delivery.
Contact us before purchasing. Availability and pricing must be confirmed for the destination and specific order.
Returns & Refunds
How to return an eligible order
Eligible consumer purchases may be returned within 14 days of delivery. Please contact us before sending the item back and follow the return instructions provided.
For a change of mind or an unsuitable part ordered by the buyer, return shipping is normally paid by the buyer. For a confirmed incorrect or defective item, we will arrange an appropriate solution as required.
The item should be returned in the same condition in which it was received, securely packed, with all supplied components and identification markings intact.
Approved refunds are processed after the returned item has been received and inspected. Bank or payment-provider processing times may vary.
Contact us promptly and send the order number, packaging photos and clear photos of the item. Do not install, modify or return it before receiving instructions.
Payments
Available and secure payment options
Available methods may include PayPal, Visa, Mastercard, American Express and bank transfer. The exact options are shown at checkout.
Yes. Payments are processed using trusted payment providers. VilasParts does not store complete payment-card details.
Yes, where the bank-transfer option is available. The order is dispatched only after payment has been received and confirmed.
Contact & Support
How to receive the fastest response
You can contact us through the website contact form or WhatsApp. For an existing order, include your order number.
We aim to respond as quickly as possible during business days. Requests containing the VIN, part number, photos and order details can usually be handled faster.
Yes. WhatsApp is the most convenient option for sending VIN details, part numbers, connector photos and product-condition questions.